Rational?

Most agencies these days have succumbed to the dead hand of corporate managerialism.

Toowoomba Regional  Council is no exception.

I went in to pay the dog's rego over the counter - something unusual, as I pay most bills on line these days. The queue was eleven deep. Four workstations were idle.

Obviously someone has made the decision that the Council's time is worth more than that of their ratepayers.